Privacy Policy

Last updated - December 19, 2023

At ruovu , we have a strong belief in protecting your privacy and personal information. Our store currently complies with privacy and data protection laws around the world.

This Privacy Policy describes ruovu's ("Site", "we" or "us") collection, use and disclosure of you when you visit, use our services or purchase from or communicate with us personal information. For purposes of this Privacy Policy, "you" and "you" refer to you as a user of the Service, whether you are a customer, website visitor, or other individual to whom we collect information under this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. This policy is incorporated into our Terms of Use (which also govern your use of this website, please understand this practice).

1. What personal information do we collect?

The types of personal information we obtain about you depend on how you interact with our website and use our services. When we use the term “Personal Information,” we mean information that identifies, relates to, describes, or may be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information you may provide to us through our services:

Personal and contact information such as name , email address, mobile/landline phone number , shipping address, etc.

Payment information, such as credit card information and billing address

Shopping information, including what you viewed, put into your shopping cart or added to your wish list ;

Information You Post: If you leave a comment or otherwise provide information in a public space on our site, we may collect a record of that information as well as any personal information contained in the comment. For example, this might include posting a product review

Information you provide via social media

Other information you provide to us when you contact our customer service team, use our social media platforms (such as tagging us in posts on Instagram), when you visit our customer service services or otherwise interact with us .

Certain features of the Service may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing these features

Information we collect through automation:

We may use automated technologies such as cookies, pixels, web beacons and other tracking software to collect personal information from your computer system or mobile device. We may collect the following information:

Internet Protocol (IP) address or other device identifier

Browser type and version

Browsing information, such as the pages you view and links you click, how you interact with emails we send you, and whether you access our site through a social media site

Operating systems and platforms

Other portable device information

With your permission, we may also collect your precise location data. We may also collect access times, usage patterns and the domain name of the website from which you linked to our Site. *You can stop collecting precise location information at any time.

We may draw information about you or make inferences about you based on the information we collect. For example, we may infer your approximate location based on your IP address, or infer your intention to purchase certain products based on your browsing behavior and past purchases.

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as mailing list providers .

Our payment processors, who collect payment information (such as bank account, credit or debit card information, billing address) to process your payment, to fulfill your order and to provide you with the products or services you have requested, in order to To perform our contract with you.

When you visit our website, open or click on an email we send you, or interact with our services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels. , web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of any third parties.

2. When do we collect your personal information?

You share personal information with us in a variety of ways. For example, we receive personal information when you:

- Purchase products and use services from us online or by phone or by email.

- Make a return or exchange.

- Visit our website or use our services. 

- Create an online account.

Participate in surveys, events, promotions or certain discounts/coupons.

Contact our customer service team online , by phone or by email

Provide us with your contact information so we can respond to questions or concerns you submit through the in-store Help Us Improve feature

- Interact with us on social media (by mentioning/tagging us or contacting us directly).

- Interact with our website, such as when you visit our website on a device, enable location-based features, or click on sponsored links or third-party advertisements on our website or other websites and online services.

- Interact with the emails we send you.

- Request a catalog or subscribe to our email list.

3. Why do we collect your personal information?

We usually process your information when we need to perform our obligations or provide you with relevant services , or we or our partners need to use your personal information for relevant reasons or for their business (for example , to provide you with services) . European Economic Area (“EEA”) and United Kingdom (“UK”) law refers to these reasons as “legitimate interests”. These "legitimate interests" include:

- Prevent risk and fraud.

- Answer questions or provide other types of support.

- To provide and improve our products and services.

- Provide reporting and analysis.

- Test features or additional services.

- Assist with marketing, advertising or other communications.

4. How do we use your personal information?

We use your personal information for business purposes: to provide you with our products and services; to personalize your shopping experience; to communicate with you and improve our operations; and for security and fraud prevention reasons.

Some examples of how we use your personal information include:

- Process and fulfill orders online or in-store, including facilitating delivery of product orders and providing related customer service, including processing your returns.

- Communicate with you about your purchase.

- To provide you with the services you request.

- Reply to your questions and comments.

- Measure your customer satisfaction.

- To provide you with marketing materials via SMS, mail and email (with your consent where required by law).

- Analyze shopping trends through account activity and purchase history to provide you with a personalized browsing experience.

- Allow you to create a profile on our website, enabling you to purchase ruovu products and services online without having to fill in your personal information each time you shop online with us.

- Ensuring that our website is presented in the most effective and relevant way for you and your device, including setting default options for you such as language and country settings.

- Show you targeted ads on third-party websites and advertising platforms (such as Facebook).

- Conduct checks for fraud or other illegal activity.

- Protect our (or others’) rights or property.

- To comply with our legal and compliance-related obligations (for example, if we receive a lawful request from a law enforcement agency).

5. With whom do we disclose your personal information?

In order to provide you with products and services, we share some of your personal information with trusted third-party service providers, or public agencies. For example:

<strong>Vendors</strong>: Vendors or other third-party service providers who work with us to provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).

<strong>Marketing, Advertising and Analytics Partners</strong>: We may use third-party marketing, advertising and business analytics partners to deliver personalized advertising and to help us understand how people use or interact with our related services . These partners may receive information about your use of or interaction with our Services, including through third-party cookies or other technologies . For example, we may provide information to third-party advertising companies in order to provide you with relevant advertising or content and to manage, improve and measure our advertising campaigns. Providing personalized ad serving information to third parties may be considered "sharing" or "targeted advertising" for cross-context behavioral advertising, as defined by applicable law. Work with business and marketing partners, including shopping partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

<strong>Sharing at your discretion</strong>: If you provide your consent, we will share your information as described when you consent, such as when connecting to a third-party application or website.

<strong>Change of Control</strong>: We may share Personal Data with an actual or potential acquirer, its representatives and other relevant participants in the course of or during negotiations of any sale, merger, acquisition, reorganization, or control of all or a portion of ruovu's business or assets Changes in ownership, including changes in control related to bankruptcy or similar proceedings.

<strong>Legal Reasons</strong>: We may share personal data as necessary to: (1) comply with applicable law or respond to, investigate, or participate in valid legal proceedings and proceedings, including from law enforcement or government agencies; (2) enforce or investigate possible violations thereof Terms of Service or policies; (3) detect, prevent, or investigate potential fraud, abuse, or safety and security issues, including threats to the public; (4) fulfill our corporate and social responsibility commitments; (5) protect our and The interests, rights and property of our merchants and users; (6) to resolve disputes and enforce agreements.

6. How we ensure the security of your information

We take the security of your personal information seriously. We have implemented various strategies, controls, policies and measures to ensure the security of your information and review these measures closely. We implement other strong security measures to protect personal data, including encryption, firewalls and regular security audits. This means that your information is protected and can only be accessed by colleagues who need it to perform their job duties ( ruovu personnel), or shared with third parties as described above. We have implemented physical controls in our buildings to restrict access to your personal information.

However, we all know that no method of transmission over the Internet, or method of electronic storage, is 100% secure. This means that we cannot guarantee the absolute security of your personal information. You can find more information about our security measures in our Security and Security Policy.

7. How long do we keep your information?

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

8. What privacy rights do you have regarding your personal information?

Some rights are only legally required in certain U.S. states. However, because privacy and transparency are our top priorities, we will work hard to provide all customers with these rights. We reserve the right to update this policy at any time.

You can exercise any of the rights noted on our website, or contact us to discuss any of your rights.

<strong>9.1</strong> If you are a resident of one of the states of California, Colorado, Connecticut, Tennessee, Texas, Utah and Virginia in the United States, these regulations apply to you. The states listed above have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures ("State Privacy Laws"). This regulation provides a brief overview of your privacy rights under state privacy laws such as the California Consumer Privacy Act (CCPA).

With certain exceptions, state privacy laws give you many important rights, such as:

- Right to Know: The right to request that we disclose to you the personal information we collect, use or disclose about you and information about our data practices.

- Right to request correction: The right to ask us to correct inaccurate personal information that we hold about you.

- Right to erasure: You have the right to request that we delete the personal information we have collected about you.

- Right of access: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.

- Right to Opt-Out, Sharing or Targeted Advertising: You have the right to instruct us not to “sell” or “share” your personal information, or to opt-out of the processing of your personal information for the purposes of “targeted advertising,” as required by applicable privacy laws. Defined.

- Right to restrict processing: You have the right to ask us to stop or restrict our processing of your personal information.

- Right to portability: You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

- Right to Non-Discrimination: We do not treat users differently for exercising their rights under state privacy laws. However, sometimes exercising your rights under state privacy laws can affect the services we provide to you; for example, if you exercise your "right to deletion" and delete your account, you may no longer have your shipping address or credit card saved on our online store information.

Please note that if you send us a request related to your personal information (for example, requesting access, data portability, correction and/or deletion ) , we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as your email address or government-issued identification.

If we cannot verify your identity or authority to make the request and confirm the Personal Information associated with you, we will not be able to respond to your request or provide you with Personal Information. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requester's identity or authority to make the request.

Subject to privacy laws, you may also designate an authorized agent to make these requests on your behalf. Only you or a person you designate in writing as your authorized agent, or a person registered with the applicable Secretary of State to act on your behalf, or to whom you have provided a power of attorney under applicable law ("Authorized Agent" ) to make a consumer request to us to access, port, correct or delete your personal information.

If you wish an authorized agent to make a request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent, and we will still require that you provide sufficient information that allows us to reasonably verify You are the person about whom we collect personal information.

If you are an authorized agent seeking to make a rights request, please contact us .

In addition, if you are a resident of one of the other states in the United States (other than the states listed above), we provide you with certain privacy rights that are not required by law.

<strong>9.2</strong> If you are a resident of the European Union or the United Kingdom, this regulation applies to you. This Regulation provides a brief overview of your privacy rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act (DPA).

Subject to certain exceptions, the General Data Protection Regulation (GDPR) and the UK Data Protection Act (DPA) give you a number of important rights, such as:

- Right to know: Ask us to inform you in a simple and clear way how we collect and process your personal data.

- Right to data portability: You have the right to have your personal data transferred from us to another data controller.

- Right of access: You have the right to obtain a copy of the personal data we have collected about you.

- Right to rectification: You have the right to rectify inaccurate data we have collected about you.

- Right to erasure: You have the right to ask us to delete your personal data.

- Right to restrict processing: In certain circumstances, you have the right to ask us to restrict the way your personal data is processed.

- Right to object: You have the right to object to the processing of your personal data and, in certain circumstances, we are obliged to comply with your objection.

- Right to object to automated decision-making: You have the right to object to a decision based solely on automated data processing that has legal effects on your personal data . For example, personal data about you collected by automatic tracking technologies such as cookies and pixels.

<strong>9.3</strong> If you are a resident of Canada, Australia and other countries or regions (except the United States, the European Union, and the United Kingdom), this Regulation applies to you.

We are currently committed to complying with privacy and data protection laws around the world. For different countries and regions, we strive to comply with the privacy and data protection laws, policies and any other applicable policies in your jurisdiction. And, we are working hard to provide appropriate configurations or take appropriate actions to provide you with transparency and control over your personal information.

Regarding the corresponding rights granted by the relevant laws of different countries or regions mentioned above, if you think that we have not fully met your request or you have related complaints, please contact us. The body of the email should include: (1). Your name; (2). The date you made the request or complaint; (3). An explanation of why you disagree with the decision. If we require more information we will contact you.

9. International transfer of personal information

We may transfer, store and process your personal information outside your country of residence, including to the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

We may also share your information with our affiliates and transfer it to countries where we operate for the purposes described above. Any international transfers of personal information will be consistent with this Privacy Policy and comply with applicable laws. By using our website or otherwise providing us with personal information, you consent to the international transfer and processing of your information.

10. Children's information protection

ruovu does not knowingly collect or use any personal information from children under the age of 16 on the Site or otherwise . We do not knowingly allow children to order our products, communicate with us, or use any of our online services.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the personal information of individuals under the age of 16. If you are a parent or guardian and you discover that your child has provided us with information, please contact us and we will work with you to resolve the matter.

11. Content you generate

Some of our Services may enable you to generate relevant content (for example, product reviews or other user-generated content you post ). If you choose to submit Content you generate to any public area of our Services, such Content will be public and accessible to anyone.

We do not control who obtains the information you choose to provide to others, and we cannot ensure that parties obtaining such information will respect your privacy or protect its security. We are not responsible for the privacy or security of any information you provide publicly, nor are we responsible for the accuracy, use or misuse of any information you disclose or receive from third parties.

12. Third-party websites and links

Our website or social media may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for any privacy or security of these sites, including the accuracy, completeness or reliability of the information found on these sites. Information you provide on public or semi-public places, including information you share on third-party social networking platforms, may also be seen by other users of the Service and/or users of these third-party platforms, but not limited to us or third parties use it. Our inclusion of such links does not of itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed within this Policy.

13. Economic incentives

In some cases, we may offer discounts or opportunities to win valuable items in exchange for collecting your personal information. For example, if you provide us with your mobile phone number, email address or mailing address for marketing communications, we may offer you a discount promotional code or coupon; if you provide your email address in a sweepstakes, you may be entered into a sweepstakes. Win prizes; details of each plan are included in the plan offer. These offers may be considered financial incentives and they are reasonably related to the value of the information you provide.

financial incentives are identifiers and, more specifically, contact information (such as name, address, identification, online identifiers, date of birth, telephone number and email address). You may withdraw financial incentives at any time by opting out of marketing communications, replying "Stop" to the text message , or instructing us to delete your personal information, as described in this policy. If you have been awarded a discount code or sweepstakes prize, you are under no obligation to return or destroy the discount code or prize when you opt out. Or you contact us directly .

14. About Cookies

Cookies are small pieces of information that are downloaded to your computer or device when you visit certain websites. This information usually does not directly identify you but can provide you with a more personalized online experience. We use a number of different cookies, including strictly necessary, performance, advertising and social media or content cookies. We may also allow third parties and service providers to use cookies on our website to better customize services, products and advertising on our website and on other websites.

You can control and manage cookies in a variety of ways. Please remember that deleting or blocking cookies may negatively impact your experience of our website and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept or not accept cookies through your browser controls, commonly found in your browser's "Tools" or "Preferences" menus.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until you stop browsing, until they expire or are deleted. Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

Because we respect your privacy, you can choose not to allow certain types of cookies.

15. Ruovu Privacy Contact Information

If you have any questions about this Privacy Policy or your rights under it, or if you have a complaint, please contact:

Antonio South Inc

6798 Inyo Pl,

Rancho Cucamonga CA 91701

Email : ruovu_furniture@outlook.com

 

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices, or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Please check regularly for updates. You can tell if the Privacy Policy has changed by checking the revision date shown above. If we make material changes to this Privacy Policy, we will provide you with appropriate notice. By using our website or related services, you agree to be bound by the terms of this Privacy Policy as stated.